How “Chpinat” mini-hotel collects, uses, stores and protects guests’ personal data.
Version date: 23.06.2026
This Privacy Policy describes what personal data “Chpinat” mini-hotel collects, uses, stores and protects when guests make a booking, stay at the hotel, contact us through the website, phone, email, messengers, social media and other communication channels.
By using the website, sending a booking request, contacting the administration or staying at “Chpinat” mini-hotel, you confirm that you have read this Policy.
The personal data operator is:
ТОВАРИСТВО З ОБМЕЖЕНОЮ ВІДПОВІДАЛЬНІСТЮ «ДЖЕРЕЛО»
Short name: ТОВ «ДЖЕРЕЛО»
EDRPOU code: 25029967
Legal address: 65031, Odesa, M. Hrushevskoho St., building 41
Phone: +38 067 518 18 18
Email: info@chpinat.com.ua
For any questions related to personal data processing, guests may contact the mini-hotel administration using the contacts above.
We may process the following personal data of guests and website visitors:
first and last name;
phone number;
email address;
messenger and social media details, if you contact us through them;
check-in and check-out dates;
number of guests;
selected room or room category;
information about booking, payment and accommodation conditions;
identity document data, if required for check-in, record keeping or compliance with legal requirements;
citizenship, if such information is required for accommodation registration;
information about additional services;
information about staying with a pet, if the guest books accommodation with a pet;
history of correspondence, requests, complaints, reviews and inquiries;
technical data when using the website: IP address, device type, browser, language, date and time of visit, website pages, cookies and other technical identifiers;
images from CCTV cameras in common areas, if video surveillance is used on the mini-hotel territory.
We do not intentionally collect excessive personal data and use it only within the purposes specified in this Policy.
Personal data is used for the following purposes:
receiving and processing booking requests;
confirming, changing or cancelling bookings;
communicating with the guest before, during and after the stay;
check-in and providing accommodation services;
preparing required documents;
receiving and recording payments;
complying with accounting, tax and other applicable legal requirements;
providing additional services;
arranging stays with pets;
processing reviews, requests, complaints and wishes;
ensuring the safety of guests, staff and property;
preventing violations of house rules;
improving service quality;
administering the website and analysing its performance;
sending informational or promotional messages if the guest has given consent or if such communication is permitted by law.
When sending a request through the website, phone, email, Instagram, Facebook, Viber, Telegram, WhatsApp or other communication channels, the guest may provide contact details and information about the stay.
We use this data to respond to the request, select a room, confirm the booking, clarify stay details and communicate with the guest.
If the guest does not provide the necessary data, we may be unable to confirm the booking or provide accommodation services.
When paying for accommodation, we may process information about the payment fact, amount, payment date, payment method and payment purpose.
If payment is made through a bank, payment service, terminal or online system, payment data may be processed by the relevant financial institutions and payment providers.
We do not store full bank card details if payment is processed through a third-party payment service.
“Chpinat” mini-hotel is Pet Friendly.
If a guest stays with a pet, we may process information about the pet’s presence, type, size, accommodation conditions and payment for the additional service.
This information is used to arrange accommodation, cleaning, prevent possible damage and ensure the comfort of other guests.
For safety purposes, CCTV cameras may be used on the mini-hotel territory in common areas, entrance areas, corridors, staircases, terraces and other public-use areas.
Video surveillance is not carried out in rooms, bathrooms or other places where the guest has a reasonable expectation of privacy.
CCTV recordings are used solely to ensure safety, protect guests, staff and property, review incidents and, if necessary, provide information to competent authorities in cases provided by law.
The mini-hotel website may use cookies and similar technologies.
Cookies help to:
ensure correct website operation;
remember user settings;
analyse website traffic;
improve website structure and usability;
evaluate advertising effectiveness, if advertising tools are used.
Users may limit or disable cookies in their browser settings. In this case, some website functions may work incorrectly.
If Google Analytics, Meta Pixel, Google Ads, Facebook, Instagram or other analytics and advertising tools are used on the website, the relevant services may collect technical information about user actions on the website according to their own privacy policies.
We do not sell guests’ personal data to third parties.
Personal data may be transferred only when necessary to provide services or comply with legal requirements, including to:
payment services and banks;
online booking services;
CRM systems, accounting, hosting, communication and website technical support services;
accountants, auditors, lawyers and other professional advisers;
government authorities, if such transfer is required by law;
law enforcement authorities in case of incidents, violations or official requests.
We aim to transfer only the amount of data necessary for a specific purpose.
We store personal data no longer than necessary for the purposes for which it was collected.
The storage period depends on the type of data:
booking and accommodation data is stored for the period necessary to provide services, keep records and comply with legal requirements;
accounting and payment documents are stored for the periods required by law;
correspondence with a guest may be stored to confirm agreements, process requests and improve service;
CCTV recordings are stored for a limited period unless another period is required to review an incident or comply with legal requirements;
website technical data and cookies are stored according to website, browser and service settings.
After the purposes of processing are achieved, data is deleted, anonymised or archived in accordance with legislation and internal procedures.
We take reasonable organisational and technical measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.
Access to personal data is granted only to persons who need this information to perform their work duties or provide services to the guest.
Despite the measures taken, data transmission over the internet cannot be absolutely secure, so we recommend not sending excessive or highly sensitive data through open communication channels.
The guest has the right to:
know what personal data is being processed;
receive information about the purposes of data processing;
request clarification or correction of inaccurate data;
withdraw consent to personal data processing if processing is based on consent;
request termination of processing or deletion of data if there are legal grounds for this;
object to receiving promotional or informational messages;
contact the administration with a question or complaint regarding personal data processing.
To exercise these rights, the guest may contact the administration using the contacts listed in section 1 of this Policy.
We may send guests informational messages related to booking, accommodation, changes in conditions, reminders or responses to requests.
Promotional and marketing messages may be sent only with the guest’s consent or in other cases permitted by law.
The guest may opt out of promotional messages by contacting the administration or using the available unsubscribe method, if provided.
We do not intentionally collect personal data of children without the involvement of parents or legal representatives.
If accommodation is arranged with children, the necessary data may be provided by parents, accompanying persons or legal representatives solely to arrange accommodation and comply with legal requirements.
The mini-hotel website may contain links to third-party websites, booking services, maps, social networks, payment services or messengers.
We do not control the privacy policy or data processing practices of such third-party services. We recommend reading their rules before using them.
We may periodically update this Privacy Policy.
The current version of the Policy is published on the mini-hotel website or provided upon guest request.
Continued use of the website, sending a request or staying after the Policy has been updated means that you have read the new version.
For questions about personal data processing, correcting information, withdrawing consent or deleting data, you can contact:
“Chpinat” mini-hotel
ТОВ «ДЖЕРЕЛО»
EDRPOU code: 25029967
Legal address: 65031, Odesa, M. Hrushevskoho St., building 41
Phone: +38 067 518 18 18
Email: info@chpinat.com.ua